Kevin is not the only person who can sell AbD, it’s just when you go to the site it’s his email attached OR you can email ‘reservations’ which essentially ends up in the same place. Also, on the site it’s the only product that gives you your final price before you submit your inquiry and you also have to submit your credit card to have your stuff go through. So the product is just really set on the front end that it’s a situation where you would physically have to seek out John or reservations and directly ask to work with someone. We also had a note on the backend that said ‘if an inquiry comes through for AbD, leave this for Kevin to pull’ and then its color coded when it comes in so it’s very clear that it’s AbD and not to touch it.
So it’s nearly impossible to break in that.
My biggest issue was with general pay. DisneyWorld/Land packages pay at 50% to the agent and 50% to the company. Cruise line pays up to 20% of the commission to the agent. At the start of each calendar year, you reset back to $0 sold for that year. Once you sell $500,000 in travel for the year and they go on their vacation, then you start getting the cap listed above. Until you reach that amount, it’s a lower commission. Cruise Line is always the same, for every million dollars in cruise you go up a percent, I believe I remember at the start you get like 4% of the commission and it goes up to like 16% or 20% once you’ve sold in the 10s of millions. So the reset really only applies to your World/Land packages.
The issue is with who gets paid - if you submit a request for whatever product, you go into a queue that the agents can see your name, what product you want to purchase (world, DCL etc) and then the dates you want to travel. Let’s say Mary Smith submits an inquiry for Disney World, I pull it and I book her a trip based on her parameters. We go back and forth and we settle on her trip and she pays and we’re good. Turns out, Mary Smith booked with Dreams back in 2007 with a different agent named Rhonda. Mary never booked again, has no relationship with Rhonda and maybe even had a bad experience and didn’t come back. Rhonda gets the commission. So I spent all my time booking her whole trip and I won’t see a dime of the money, however I do get the ‘credit’ towards meeting my $500,000 cap for the year. So Rhonda makes the money and I get the glory. Let’s say Mary Smith LOVED me and comes back and directly requests me next year and she wants to go again or do anything else with Dreams. I get to book her all over again and Rhonda gets the commission.
tasteless dull and boring
