I watched the latest podcast and kept thinking how lucky Corey got, damn! The website is so 1998 looking and the travel agency website is so dreadful a guy I recommended it to (who was booking a pricey Med cruise and wanted to get credit) thought it was a scam and wouldn't trust the company. I sent him the link to the forum and the Youtube 'it's these people, it's not a scam' and he was stunned that they didn't have a better setup. As it turns out they responded to him 3 weeks after he asked for a quote so he went with another company!
So, it shouldn't have surprised me to hear Corey say he had no experience, no qualification, and just winged it but ---I'm kinda surprised that Pete didn't send him packing over the years and replace him with someone who can do better. What sheer dumb luck for Corey though!
Some of the other stuff they said though backs up what some posters here have said. They have a loyal clientele with deep pockets and are not as interested in winning over new customers or younger Disney fans. That may be their downfall. 3,500 each for a trip to DL with them? 12,000 for the Christmas markets tour Kevin is shilling, 30 people are paying at least 5K just on cruise fare alone to sail with J&K, 20K per family for an Adventures by Disney trip to Sicily (no airfare!) - one of the cheapest places I have visited in Europe. If I could poach those clients I think I'd have a trunk full of David Yurman bling too