The DIS Unplugged #10 We’re Not Happy to be Here

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JL was before my time. I felt that way about Sean during the show at times, but I also feel like it explains a lot.

When he spoke on the Moving to Orlando show with authority, we saw a pleasant and informative side of him that was engaging and interesting. I would get frustrated with PW interjecting because he clearly didn't know what he was talking about regarding real estate. And those house tours...ugh...PW was the worst. I know it was a horrible time and experience for Sean, but I am glad we got to see that side of him. I enjoyed watching Sean during that time when I was considering a move to Florida.
 
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I go to that area fairly often because we're in seeing some of the more unique rocket launches. The Dis location appears to be just a spot to rent for an address. It is near the cruise terminal, and you can visit, but it's just a random, small, strip mall. I mean, I wouldn't expect them to have anything lavish, but I think they were mostly just wanting a physical address at their exposal
 
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Until someone posted the picture, I always imagined the Welcome Center as so much more! I thought it was more of an upscale lounge for clients arriving to Port early and somewhere to chill in comfort. I feel like I was watching one of those FB Reels or Tik Tok videos of Social Media vs. Reality of different tourists spots!
 
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Totally agree. What a shithole!
 
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If you had to judge Dreams Unlimited Travel by their Geocities style website, their ancient business model (fill out a form & a few days later a travel agent will get back to you) & their depressing strip mall outlet you'd be forgiven for thinking you were still in 1995. I still don't understand why people use a travel agent anyway when you can just book direct. I just seems such a faff, especially when you need to amend things.
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I'm not sure if its been mentioned before but Dreams' BBB rating was padded out with a number of 5* reviews all on either 08/28/23 or 08/29/23. Either side of those dates ALL the reviews have been one or two stars. Very, very suspicious. BBB Dreams Unlimited Travel, Inc. Reviews
 
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Somewhere John posted (after it was highlighted here, I think) that they'd 'inadvertently' let their BBB certification lapse, had taken the logo off their website while they reapplied or whatever, and are now recertified. I'm sure he had Kevin and some of their besties post reviews alongside their reapplication.
 
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On other sites they have wildly varying ratings. Their own Facebook page has a great 4.5/5 rating but on closer inspection the majority of the recent reviews are spam - Forex/Crypto & someone who makes Spells! I wonder why John doesn't remove those recommended 'reviews'..

These are typical real Facebook reviews for Dreams from the last couple of years:

"The owner John Magi had the nerve to email me and berated me and go so far as to lie about his employee Chris who yelled at me then lied about it to John! Really? How pathetic are you that you would lied to cover your incompetence and then try to ruin my family’s vacation? No morals and no integrity! Let’s all hope this dumpster fire goes belly up and out of business soon!"

"Easy process to get a quote. However, to make changes was extremely difficult. Assigned agent was not responsive. Three full days after emailing I called the number only to find out that person who answers the phone could do nothing but ping the agent by email. I could’ve made the changes I wanted for my vacation in less than 20 minutes, instead, I’m waiting for 3 days and counting."

"DO NOT WASTE YOUR TIME OR MONEY! WOW! We have been trying to book a vacation since June 7 and we can’t even get anyone to return our phone calls or emails! Two of their agents in particular Marla and Chris were incredibly rude and unprofessional! What ever happened to good customer service?"

How on earth do they make money?
 
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How on earth do they make money?
I think they are living off the fan base they curated early on before a lot of agencies and channels were doing this. They really were fairly progressive at the time, but have not kept up with the times in any regard. I have to believe their client base in dwindling. I cannot imagine who would book with them today.
 
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I booked through them in 2021 for our first DCL cruise. Never used a travel agent before but wanted to support them and I was getting a nice on-board credit. The agent took days to respond (and some emails just flat out ignored) and messed up our transportation back from the port. Luckily we were able to get it taken care of at the port but I won't ever use them again.
 
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You know I never pieced the two together that Craig stayed with Pete after he canned his best friend for petty reasons and was absolute trash to Jenny Lynn so don’t play that game that you knew nothing.
 
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On some surface level, I get the idea of having a spot where you can put faces to names, address any last minute details/issues, but for what you get at those prices? May as well just put the money on a charcoal grill and light it up.
 
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Yes when you go to Disneys site for a quote you can look up different dates, hotels etc within seconds. With DUT I have to wait days for 1 quote. Their business must enter the realm of shady if it makes money.
Also the BBB is outdated too
 
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It looks like that was a reply to a poor BBB review discussing the claim that they were certified. Interestingly enough, that reply/explanation was ALSO written on 8/29/23.
 
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Could it be a front?
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Why did John not like you?
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I'm telling you - it's a front.
 
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Could it be a front?
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Why did John not like you?
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I'm telling you - it's a front.
I was a pest for sure when I started being a travel agent. He didn’t want me to be an agent in the first place and Pete forced it on him so he didn’t like that. I understand why he wouldn’t have liked me but we got along fine as people.

My main reason to Pete and not wanting him to tell John was because Pete had already been running with a lot of my ideas and I was changing too much of the status quo in that and John was happy with Dreams and didn’t want me busting in and changing things. So I felt he would’ve been offput by anything I suggested because John got to live the life he wanted, the top agents/his friends did well and he didn’t want anyone disrupting that. Anytime Pete had an issue or wanted something, John said yes 99 times out of 100 because Pete can’t be reasoned with. He only picked his battles when it was extreme or when it affected Dreams as a whole.

If Pete wanted to hire some random like me and get Dreams to pay me for a job that didn’t exist, John was generally ok with that because he’d rather not fight Pete and knew Pete wouldn’t respond well to ‘no’ - so why fight if it’s not business breaking? They were taking home well into the 6 figures at the end of the day so what’s a few thousand more a month versus Pete retaliating and trying to say ‘no more AbD for you’ or whatever.

I’m more sympathetic to John than most would be because I’ve run a business with Pete as a 50/50 partner. You are 50/50 in name only. I could’ve stayed partnered with Pete at Moving To Orlando, let him walk on me, let him dangle our employees jobs over their head, and not care about our customers but I couldn’t do that so I walked away. It felt unethical to put my friends through what I had been through with Pete just to make a lot of money. I got by before Pete and I can do it again, so I left. However, I 100% see how a person can try to work with Pete and get in enough fights that they finally just have enough. If the dogs are going to keep barking, eventually you’ll cave and give it a treat so you can get back to your day. I think John and some others are willing to sell themselves to Pete for comfort longer than I was willing to.

Pete once told me after he met me he ‘stopped hiring escorts since he had me’ and I told him ‘Everyone you know is your escort, they just don’t know it’ and he didn’t understand at the time what I meant. I imagine he does now.
 
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