Deflect, deflect, deflect. My job involves helping people from low socio-economic backgrounds, like Hollie and the majority of the "army". Nothing is ever their fault. It's always the school's fault, the teacher's fault, the doctor's fault, the council's fault, the police's fault, the social worker's fault, the school nurse's fault, the government's fault. They refuse to take any responsibility for their actions, and lash out at anyone who offers constructive advice. It's no coincidence that most of these cases seem to involve people from that kind of background.