this is all outstanding advice, get on twitter and put them on absolute BLAST. get her and her basic
a name. like newaccount says, tweet everyone you can. the airline, the airport, the higher-ups at the airline, keep doing it, retweet it in their replies. make this as public as possible.
i feel better knowing that your boyfriend is there, get your bag and your cards back (what kind of a person opens someone else’s birthday cards?!)
please update us, if i see anyone going off in an airline’s replies i’ll retweet