Give em a bell and ask! Then you can ask if you should be the one to make the pond safe or if they'll handle it. They'll want their contractors to be safe & aware of the pond. Usually most of the work is done from the inside. It'll very likely to be like-for-like which will be sorted very quickly indeedHas anyone in SH had their windows changed? I'm due to have mine done ( will probably be done on the coldest snowiest day ) Do they do all the work from the inside? Only outside my bedroom window (bungalow) I have a ruddy great pond.
Would like to know if I should see about getting some strong boards or something, but with the price of wood right now I would rather not
Hopefully