LaBlonde
VIP Member
i don’t think she’ll get a chargeback with her bank sadly - the product has been delivered to her as ordered (ie, it’s a bottle of perfume). is it the right perfume but just a tester? have you checked through the website she used? they’re normally pretty smart on how they word things in terms of not claiming to be associated with real brands etc. if there’s wording in there that implies it would be a real legitimate product then there’s no harm in trying the bank.Anyone had success getting money back after buying something from a dodgy website?
My mum is very naive and bought some perfume online from a website without properly researching it. The perfume has arrived and it's clearly a fake, it says "Tester - not for sale" on the box. No info on the website about refund policy only a contact email.
She's emailed them to ask for the refund, but do you think the next option is to ask for chargeback with her bank?
the only way i can think is to request a refund directly from the website itself. though i will say that i don’t know many people who have had luck with that in similar situations