I think I'd be doing the same as
@littlepup said, putting in a complaint an getting my money back, even managers have area or head office managers
She really sounds unprofessional with the job, you aren't there to hear her complaints about her job an new bf, your a client that's paid for a service that she's not giving you, it isn't your fault she doesn't like the job nor is it your fault she's taken on too many people, or that she isn't paid well
She's obviously messing around because she doesn't like the job an your the one that's essentially missing out an losing your money