Also not in a "what a loser" way, but I genuinely don't think Jess has many friends besides her "the girls" group from uni. Like I don't think she has a ton of acquaintances who she'd be venting to about this site bullying her or anything, which is why I assume it's a fan trying to defend her idols rather than a friend Jess talked to (because Jess would likely have asked for her last name to be left out if she were personally involved in this article getting written).