FOS = Financial Ombudsman Service. If you disagree with PayPalWhich article was it you sent PayPal pls? And what did you say as I got my PayPal request denied thanks
What’s FOS?
If PayPal rejects your claim you can complain to PayPal first (outside the resolution centre) by emailing them. If you do, the subject of your email must be “COMPLAINT / EXPRESSION OF DISSATISFACTION AS DEFINED BY THE FINANCIAL CONDUCT AUTHORITY IN THE UK”Do you mean escalate the PayPal case to FOS or NBBS direct? As that’s what they’ve done and admitted to. Refunded some and then reassessed and refused to do any more!
here’s the link to filing a complaint
PayPal Complaint Submissions | PayPal GB
If you're dissatisfied with PayPal, let us know, and we'll do our best to fix things quickly and fairly.
www.paypal.com
Your complaint should be
I opened a case for transaction X
I believe I was the victim of fraud/manipulation etc
I requested the seller to refund me and they refused
I opened the case with you as the product/service paid for was not as described and/or did not materialise
You closed the case in favour of the seller
I have evidence that other PayPal account holders who bought the same service from this seller have been refunded.
I formally complain about your refusal to uphold my request for refund in case (enter number) against vendor (name) even though you granted refund requests for the same product of the same vendor to other PayPal members. This is not treating your customer fairly.
I offer as evidence of wrongdoing of this vendor the following news articles (insert links)
I request as resolution that I am fully refunded for this product as per my original request in case (enter case number from resolution centre). Absent a full refund, I will await for your FINAL RESPONSE in light with your internal complaints procedure prior to escalating to the Financial Ombudsman Service. I will present my evidence to the FOS and request the FOS to investigate: 1) how many refund Requests You received for vendor (name) in the period between 20.09.2020 to date, how many refund requests were upheld for a product/service similar to the one I paid for using PayPal and for which I requested to be refunded, and a clear rationale for my refund request being rejected. I will also be requesting the FOS to award me compensation for loss of time in dealing with this complaint, compensation for financial loss incurred by the unjustified refusal to refund me and for the stress caused to me for having to Deal with this matter for longer than required.
I therefore would prefer to settle the matter with you with a full refund as initially requested for my case (number).
I look forward to receiving your response within the timeframe stipulated by FOS guidance for dealing with customer complaints.