they all will.I hope no one falls for it.
can we just all go and comment this under any of her future posts and videos? should add that it won't impact herbecause if they knew it would, they'd never do it. this si so messed-up.I wish I could shout from the rooftops to all these people to dispute the freaking charges with their bank and claim their refunds. Not only will they get their money back, but the endless chargebacks will hurt the pumpkin productivity company as a whole.
it's most definitely incompetence of the manufacturer, but sixteenth's fault for choosing them in the first place and it's ruby's fault for playing along and not doing anything as long as she gets the money. now she doesn't know what to do but she'd never step out of her confort zone.Unless it is genuine incompetence, I see no advantage in taking so long to dispatch the planners - unless the whole thing is a scam.
I feel like they still wont do chargebacks because 1) they’re teens who used their parents’ cards, 2) they still want those stupid planners, 3) they are afraid of hurting precious Rubythey all will.
can we just all go and comment this under any of her future posts and videos? should add that it won't impact herbecause if they knew it would, they'd never do it. this si so messed-up.
it's most definitely incompetence of the manufacturer, but sixteenth's fault for choosing them in the first place and it's ruby's fault for playing along and not doing anything as long as she gets the money. now she doesn't know what to do but she'd never step out of her confort zone.
That fan response....they are eating out of the palm of her handView attachment 951158
She's responded to someone on the comments for her latest video, parroting the same response as she did before, doubling down on the blatant, gaslighting lie that all orders were shipped the week before Christmas.
"There was a problem in the warehouse." Did the problem in the warehouse affect your ability to type an honest, transparent statement to customers instead of ghosting everyone? Unless a forklift truck ran over your fingers, I don't see that being the case.
Why did nobody get dispatch emails? Why did the people who paid for tracked shipping not get any tracking details? None of this adds up.
Lying to people ain't good enough, Ruby. Telling people who've waited a month that the solution is to wait longer isn't good enough. Telling people to trust you/your company - y'know, the people who've done nothing but lie and ignore people - when you say that they're on route isn't good enough.
This isn't an isolated incident. It happens every single time you release something. What are you going to do to rectify this? And why have you done nothing to improve the situation at any point in the past? Why are planners released so last minute when there's almost zero change in design since the last one and you have months to prepare that shit?
Ruby's new to-do list if she has any sense left:
It's going to cost you and your company some money to buy back any good will at this point, Ruby.
- Full statement/apology that addresses this issue and ongoing issues at the company. Break down your actual role in the company - you're the face of it, so people deserve to know if you have any actual control over anything at all if they're going to buy the things you endorse from a company you claim is yours.
- Refund all postage across the board.
- Upgrade any unshipped orders (which seems to be almost all of them) to the fastest, tracked shipping option at no extra charge to mitigate their wait.
- 20% partial refunds for all customers who purchased planners and for some reason wish to keep that shit, to off-set the month/s that will be unusable since the planners arrived late.
- Offer pre-paid postage for all returns/refunds. People shouldn't have to pay to return of weeks-overdue shit.
This absolutely sent meRuby, less 'Arrival of the Birds' and more 'Arrival of the Planners'.
i used to work in email customer service and this is literally a template response we were taughtView attachment 951158
She's responded to someone on the comments for her latest video, parroting the same response as she did before, doubling down on the blatant, gaslighting lie that all orders were shipped the week before Christmas.
"There was a problem in the warehouse." Did the problem in the warehouse affect your ability to type an honest, transparent statement to customers instead of ghosting everyone? Unless a forklift truck ran over your fingers, I don't see that being the case.
Why did nobody get dispatch emails? Why did the people who paid for tracked shipping not get any tracking details? None of this adds up.
Lying to people ain't good enough, Ruby. Telling people who've waited a month that the solution is to wait longer isn't good enough. Telling people to trust you/your company - y'know, the people who've done nothing but lie and ignore people - when you say that they're on route isn't good enough.
This isn't an isolated incident. It happens every single time you release something. What are you going to do to rectify this? And why have you done nothing to improve the situation at any point in the past? Why are planners released so last minute when there's almost zero change in design since the last one and you have months to prepare that shit?
Ruby's new to-do list if she has any sense left:
It's going to cost you and your company some money to buy back any good will at this point, Ruby.
- Full statement/apology that addresses this issue and ongoing issues at the company. Break down your actual role in the company - you're the face of it, so people deserve to know if you have any actual control over anything at all if they're going to buy the things you endorse from a company you claim is yours.
- Refund all postage across the board.
- Upgrade any unshipped orders (which seems to be almost all of them) to the fastest, tracked shipping option at no extra charge to mitigate their wait.
- 20% partial refunds for all customers who purchased planners and for some reason wish to keep that shit, to off-set the month/s that will be unusable since the planners arrived late.
- Offer pre-paid postage for all returns/refunds. People shouldn't have to pay to return of weeks-overdue shit.
Haha. I wonder if they even use their own products. I’m sure I can manage without any of their planners, but perhaps someone should comment on one of Ruby’s videos that at least Jack’s planners arrive on time.Hahahah that caption, particularly fitting right now
Reading between the lines:no but this is her mostest favouritest one. now stop the bullying or you're not getting a planner!
The irony is, they're made by the same company and shipped from the same warehouse, so this fictional "warehouse problem" was apparently isolated to Ruby's section of the warehouse.Haha. I wonder if they even use their own products. I’m sure I can manage without any of their planners, but perhaps someone should comment on one of Ruby’s videos that at least Jack’s planners arrive on time.
OMG it does!Sounds like a Nancy Drew-style children's mystery book - 'Bernadette Banner and the Missing Planner'.
Took the money and dipped, just like with the Holocaust charityYeah, she's really backed herself into a corner with her avoidance tactics.
Too many people are rightfully pissed off about the planners that her posting her usual inane bullshit will just be another new post or comment section for people to fill with complaints and criticism. So she can't do that.
And she's left it far too late to actually respond to the criticism and make things right. She can't address things now without coming off like an ignorant scammer who only addressed it because she'd exhausted all other options, and there's really no explanation or excuse for her and her customer service ghosting everyone. So she can't do that either.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?