Another 'happy ' customer
I still don’t get all these people contacting their banks though, you’d still just return the product and get a refund, your bank would except you to do this too (I had the displeasure of working for HBOS years ago and they’re try to delay chargebacks as much as possible). Even if they’d contacted Glo yesterday it’s not really ‘ignoring’ the customer if they’ve not replied yet - they need to be given reasonable time. And yeah, if you’re a paying customer don’t get in touch by IG and follow up using your order no on their website, or via the confirmation email instead.
I do think all this ‘charge back’ stuff is a little hasty, Or not genuine.
hey, I ordered some chicken thighs from Asda and they actually sent me chicken nuggets instead. THE NERVE! did not ring the bank! I kinda just followed up with Asda