There was a wave of comments publicly complaining on the group about the free gifts in parcels for quite a while. Literally calling them '
crappy headbands'
It may have been at this point they started reducing gifts in parcels? I did feel bad for them because I thought the gifts were just a nice thing like the repeat customer loyalty code they did at the beginning, but then it does encourage people to buy more soooo
Its quite an old post but I think this is where the whole free gifts thing started to unravel a bit.
I don't remember seeing posts with complaints about them before this point.
300 comments defending the headbands
I think I would have stopped putting extras in at that point.
But halfway down the comments as she as so upset she offered an extra 10% off code. So the fomo and sympathy orders were already being slipped in without most realising.
Have cropped pic to remove any comments