Speaking of taking legal action, what happened to the drama between Lailli and the H head of communications? She said she'd do a video about it but never spoke of it again. And speaking of H, MALM (or rather her friend) must be trying to do damage control and claiming Lailli doesn't work for them, because H LOATHES resellers. If they find out MALM is a reseller/personal shopper/anything along those lines, she gets blacklisted from buying bags. Forever. I'm not sure how exactly blacklisting works, but I BELIEVE she won't be able to buy most H products anymore which of course includes their bags. That's why her friend is trying to do damage control and doesn't want MALM/the owner's name involved at all and also claiming Lailli doesn't work for them. If H finds out, she and anyone associated with her business can't shop there anymore. I'm pretty sure that's also why MALM sent her friend rather than trying to do damage control herself to keep her name out of this. This is bigger than just trying to expose Lailli, H is ruthless with sweeping social media and blacklisting anyone that might be or is associated with a personal shopper/reseller, MALM could lose her business, I'm pretty sure that's why she's threatening you with legal action. Btw I'm not trying to defend anyone I don't particularly care about what happens to any of them, I'm just telling you this as an informed and actual customer of H to have some insider knowledge I guess, even though I'm not a personal shopper and don't know how it works, at least I know what the shopping aspect is like and why MALM is scared and threatening with legal action. She doesn't care about Lailli being exposed, she just doesn't want H knowing she's a personal shopper and blacklisting her. She also doesn't want her/her business associated with Lailli, hence claiming Lailli doesn't work for her. I'm about 30% sure the drama between Lailli and the head of communications is about her being a personal shopper... but yeah no proof or receipts whatsoever, like I said I'm only 30% sure, I'm just speculating.