Why is she still harping on about the sofa bed not being made up for their arrival, most people would get there at times when they wouldn't want the bed out, they would want it as a sofa first. Its a self catering apartment Im surprised she didn't expect someone to come in and do the washing up for her. If I had booked for 4 I would expect cutlery etc for 4 buts it not the end of the world just let the kids eat first. Also there were 3 chairs in the appt not 2, there were 2 at the table and 1 at the desk, plus you have a sofa, so busy complaining that she's forgotten how to count.