This just shows how much of an amateur she is at this whole “play shop” business. I have sold a few old phones on eBay after I have had an upgrade, and luckily I have never had one go missing yet. Obviously if it did get lost, then the buyer would get a refund, and I would claim off the insurance I paid when I paid for the postage. I have never had nor probably ever will own my own business, but even I have the common sense to make sure that a parcel I am sending, is fully tracked and insured to the value of the goods inside. Ultimately because if I didn’t insure it properly and it got lost it would be me that loses out, how can she not understand that
![Woman facepalming: medium-light skin tone :woman_facepalming_tone2: 🤦🏼♀️](https://cdn.jsdelivr.net/gh/joypixels/emoji-assets@5.0/png/64/1f926-1f3fc-2640.png)
It’s not like she is the one paying for the postage out of her own pocket, the customer is.
She should have multiple postage options outlined on her website. All of which should be tracked and insured. There should also be a cheaper postage option, for the people who order single items that are small, thin and lightweight. Things like a pack of hoover discs, or car air freshener that could go in a small jiffybag. Those things don’t necessarily need to be tracked or insured, because they cost pence to replace, but they certainly don’t need a £3.90 or whatever it is postage charge. Thinking about it, the money she makes overcharging on the postage for some customers orders, it’s what is making up for the loss on profit of some items she sells
![Woman facepalming: medium-light skin tone :woman_facepalming_tone2: 🤦🏼♀️](https://cdn.jsdelivr.net/gh/joypixels/emoji-assets@5.0/png/64/1f926-1f3fc-2640.png)