She said she was aware that there are scammers but clearly didn’t think that this agency was one of them
This isn’t the case at all and I’m not sure if it ever was. A lot of NGOs/charities these days have conditions on who they will help, certain areas don’t have ones local to them so they’re without help as it is
Plus I’m pretty sure that if a charity is set up for a specific purpose (to help asylum seekers/refugees with x or y) and they then start helping people who are not part of that group they can be in a bit of trouble