You can just tell from the exchanges from ‘Matt the Pratt’ that he has promised DW he is the saviour and can turn this business around but it’s going to cost £££’s lining Matt the Pratt’s pockets in the process. I’d watch out for the snake, he’s really pushing the ‘let’s resolve and move forward’ method with everyone as if he’s trying to gather as many refusal receipts to prove to trading standards/police that they are trying to make good and turns things around but the trolls refuse. Just watch your replies when he asks that specific question.