As a former NCT instructor I feel quite offended by her NCT bashing! I always tried my best to make my courses fun, relevant and “modern.” I’d spend hours making sure I was up to date with latest advice and guidance (time I didn’t get paid for might I add) Although NCT is a charity, the instructors have to register as self employed and are mostly (from my experience) mums just trying to make a bit of extra money, and therefore, small businesses! Not really practicing what she preaches about supporting small businesses!