NHS appointment system
Sorry - long rant!
I have a medical condition and so need to take daily medication for the rest of my life - it’s not life threatening, but I would become quite ill if not for the tablets. I have a yearly blood test to check that my medication is the correct strength and I can request a test if I feel ill, as this could be a sign my dosage needs adjusting. Perfect.
My annual appointment (telephone since Covid), was due in May. 7th April I receive a letter for an appointment on 22nd May, I’m abroad on this date and can’t guarantee that my mobile will have a signal, so use the on-line link shown on my letter, to advise them I need an appointment booking for after the 22nd when I will be back in this country.
4 days later I receive a letter stating my appointment has been rearranged - for exactly the same date and time as the original letter had shown.
So, I ring the hospital and explain what has happened. The lady stated she could see my on line request to change the appointment and couldn’t understand why I had received the second letter, would enter this call on my notes and forward everything to the department I’m under and a new appointment would be sent to me for after 22nd May.
Monday this week - 4 months later had heard nothing, (as I was feeling well I didn’t chase earlier as I thought I’d be reasonable about delays caused by Covid). Rang the hospital and went through everything and was told that because of Covid the waiting list for a telephone call from my consultant was very long and Mr Consultant was away at the moment, back in the hospital on 7th September, and would see what he could do regarding an appointment.
I asked why after being offered an appointment 4 months ago I appeared to be at the back of that waiting list. He said I wasn’t really put at the bottom of the list - just that they were very busy and were working their way through the backlog of telephone appointments and I would hear from them as soon as an appointment was available, couldn’t guarantee it would be soon.Unbelievable.
Today, I have received a text - my appointment is for 7th September- coincidentally the first day Mr Consultant is ‘back in the hospital!’
I just don’t understand the general inability to manage an appointment system- but what has annoyed me most is the last telephone call, where it must have been obvious to the person I spoke to that my 2 efforts to rearrange the appointment had been totally messed up. Why lie?
Don’t know how folk who are desperately ill or elderly, for example, cope with the absolute incompetency of the NHS appointment system.