no-no
VIP Member
Thanks, I’d made two complaints since September but there’s “no record” of them. So many people experiencing the same on trustpilot. I’ve opened another today because CISAS can only deal with complaints that have gone through their process. Their attitude was it’s not off constantly via Ethernet so they’re not breaching contractHave you opened a complaint with them? If so, get to the Communications Ombudsman. It’s not acceptable- most companies have policies to protect you if you’re disconnected and the fact they don’t tells you everything you need to know!