I think they went main contractor but there was a lack of communication between them, engineer & builders and the porch roof thing at front door couldn’t be done cos the builders were told too late ???Not following here that long, what was the issue with the builders? Did they go direct labour or main contractor?
Then all her windows got scratched and the poor window cleaner got the blame and had to pay up money to replace the glass. Same thing happened my parents new house when they built 3 years ago and it was caused by the plasterers using their plastering sponges to take blobs of plaster off the windows. Plasterers had to replace the glass in that situation.