Haven't caught up but just wanted to rant as just peeked at his last video.
No Paul. No. You do not need to treat clients like family members, in fact, if you listened in your training about vulnerable adults you would know how risky that can be. You treat each CLIENT like the individual they are. You show empathy, kindness and care without overstepping boundaries.
God I fucking hate Paul.
That being said he has at least given the courtesy of making that video and ensuring he'll never work in a respectable care service again. The stupid prick.