Anyone else had a nightmare with Sephora customer service?? Sorry if this isn’t the best thread for this but I need a serious rant.
I was due a package early last week and it didn’t come. When I tracked it with Evri it said sorry we damaged your parcel beyond repair please contact your retailer. (Absolutely believe the courier stole my parcel). I have spent ALL last week and yesterday and today trying to get through to Sephora.
Live Chat kicks you out and you have to start the process again multiple times. Finally managed to get through to someone and they asked for my order number so I flicked back to my emails, came back and I’d been booted from the chat
. I got an email saying sorry we got disconnected please reply to this email and we’ll help. I’ve emailed that address back three times and no response!
Just tried live chat again and was waiting 30 mins and barely moving in the queue so I’ve had to bail on it. They’re only open 9-5 when we’re all working so I can’t really sit on live chat waiting for 30+ mins as I’m working.
So bloody fed up!!