Ugh, I sold an eyeshadow palette and the buyer received it today, over 2 weeks late. She says it’s all smashed and I didn’t use enough bubble wrap. I’m fairly certain I used 2 layers, it’s all I had and I’ve received the same palette unprotected and had no issues. It’s been through 3 sorting offices so in my eyes it’s a courier issue and must have been dropped. Can we both still get our money? Do I complain to Vinted or evri? Don’t have the head space to sort it tonight so will message her tomorrow.