where did you find that video, could you post a link please?
where did you find that video, could you post a link please?I went back and watched the archived version of Ruby's old deleted video about the cottage she owns and wow, I cannot believe she claims she's doing it all on her own. Even if it's true her family didn't directly give her any money towards the deposit, I refuse to believe Daddy Granger didn't have a massive hand in the mortgage application and helping her decide where her YouTube earnings should be invested.
That said, what really struck me about the video is how much happier and more excited for the future she seems, talking about her plans for after uni and how she felt she'd come a long way in her personal development (overcoming her phobia of being left alone at home and how she felt ready to live by herself now). She's regressed hard - the difference compared to her current videos is astounding. I really wonder what happened to make her so afraid of being an independent adult.
I don’t think she’s planning to actually work for Royal Mail (although Ruby as a postie is something I’d love to see … we’d get a ‘day in the life video’ where she’s in tears after five minutes because not one person - not one - has taped a note to their door thanking her for her hard work). I suspect the ‘work with Royal Mail’ is in reference to an incoming sponsorship where we get a video where Ruby shamefacedly explains that sending letters that look like ransom notes with random crap stuck to them with sealing wax isn’t a good idea.I don’t think she means work in the way 99% of the population understands work. I think she means “work” to tell them how to publicly take the blame for the lack of planners being delivered, despite not having received any of the planners to post, nor any of these alleged parcels and letters she “sends” by opening (and immediately closing without any actual posting) the Royal Mail letterboxes.
from a customer service hooman (me) - ^ outstanding response.View attachment 955354
Ruby's now starting to frame the entire customer service fiasco as the fault of her customers.
Ruby, in order to remember something, you have to have been told it in the first place. Let's have a quick refresher on the only contact details available on the Pumpkin Productivity website that people ordered from:
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And in the half-assed "your orders will be with you soon, honest!" Insta story you posted 3 weeks ago:
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And the response people got from there, and you on Instagram?
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The correct way to phrase this message?
"I can only offer my deepest apologies for the lack of response a lot of customers have received regarding issues with their orders.
I can understand how incredibly frustrating it is to not be able to get a response regarding a problem with a product you paid money for. It's a terrible way to treat customers and not a standard of customer service anyone should have to deal with, and I apologise profusely that this has been the experience for so many.
I am working with the Pumpkin Productivity team to improve our customer service practices going forward to ensure that this doesn't happen again.
In the meantime, if you have yet to receive a reply, or need to query anything regarding your order going forward, please contact rubygrangercontact@gmail.com and I'll endeavour to respond as promptly as possible to ensure you get the standard of service you deserve."
This should've been framed as part of a wider apology, posted on your website and in a clearly visible Instagram post on the main feeds of your personal and business Insta, in which you accepted blame, outlined how this will be improved in light of this being an issue every single time you release something, and offer (at the least) partial product refunds and full postage refunds to all customers as a make-right gesture.
Releasing a passive-aggressive "Maybe you'd have gotten a response if you'd remembered the right email that we never gave you!" message and burying it in an Insta story isn't it, Ruby.
Solo travel to Rome is mommy and daddy going driving past Rome at the same time and pick Ruby up give her dinner and tuck her into bedwhat we can look forward to from rubes in the new yearlooks like that new book is finally on the horizon with an accompanying audiobook no less !! View attachment 955504
Hate to correct you but I think that music’s actually from Swan Lake, at least she’s trying to branch out I guess?Welp, I think we can kiss the ”no Nutcracker” dream goodbye. I got optimistic, but at 2:30, there it fucking is.
also I wanted to transcribe Roobee’s ”I love winter, like I’ve been going on these walks like since last January and like going on this walk right now is like really reminding me of going on walks last January, and January and February are now also my favourite months” but my brain broke.
edit: @Mr.Mistoffelees holy hell let us know if you’re okay or you need some gauze or a helmet to hold your brains inside your skull after that
Who are these "lots of people" who have asked what she got for Christmas? And more to the point if she doesn't believe that gifts are important, then why is she constantly making videos about what she has been gifted? If she wanted to emphasise the point that Christmas should not be about consumerism, she could have done so. Instead she sits there inhaling candles and yammering about how good she looks in a hat, rant rant rant rant rant!lol she must have received something even more obnoxiously expensive than in previous years if she’s not wanting to show it off
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That whole sequence of her running through the misty fields reminded me of the end of "One Flew Over the Cuckoo's Nest".why would you walk exactly where the mud puddles are the deepest? the boots must have looked awful afterwards
The threat of her "doing more charity work" is making my heart sink.One that caught my eye is 'publish a book' hmmm are we gonna see an enhanced version or a sequel to EriMenthol?
And 'Work with Royal Mail?' My dad works for Royal Mail, and let me tell you, she won't last an hour.
i feel like she wrote some of these things for tattle. Donate 10% of everything I own? Do more charity/volunteering? Declutter…read more selectively…The road to some more lies is paved with good intentions, I see. ”Donate 10%” and ”do ’more’ charity work”I mean, anything is better than ZERO, so I guess she’s on the right path…?
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hi n c, hope you feel superior to us inferiors while thoroughly reading our posts
because it would mean she cares for a living being that can't give her anything tangibleWhy does she never bring the dog on her morning walks?
Honestly I think the equally likely explanation is that she's regressed so far that most of her gifts are almost embarrassingly young for her and she doesn't want the whole internet laughing at her.lol she must have received something even more obnoxiously expensive than in previous years if she’s not wanting to show it off
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Yeah I am jealous.. all I wanted for Christmas was an eating disorder and Santa just didn't bring me one
I was literally gonna write that. So much to be jealous ofYeah I am jealous.. all I wanted for Christmas was an eating disorder and Santa just didn't bring me one
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