As for the trench coat, my work colleague who can't stand pippa bought one as she'd been looking for the exact shade of the khaki one and the buttons fell off as soon as she took it out of the box. She was disgusted and they just told her send back to have it exchanged. She couldn't be bothered and it's stayed in the box since. Needless to say she won't be buying from them again.I know of 2. One bent over and the whole arse of them ripped and the second person said they're baggy and shapeless after a few washes!
I'll stick to river island!!