Agree . I like to wonder round in a daze and not have to respond to strangers asking me questions. I remain polite as it obviously how theyre told to behave.I love Lush products but absolutely hate their style of customer service.
As soon as you walk through the door they pounce on you with fake-a smiles and overly friendly high pitched voices. So many times I’ve politely said “I’m just looking thank you”. And they’re just breathing down your neck trying to show you everything and trying to rub soap all over you.
It’s nice that they’re on hand to help and show demonstrations but I just like to shop and browse in peace and if I have a question or need help then I’ll approach them. Not the other way around
Sorry if I sound so negative it’s just such a shame the workers put me off going in when I absolutely love their products and ethos.
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The face masks are amazing!
H’Suan Wen Hua hair treatment. I feel like God himself made this stuff. It smells absolutely vile to me but it does wonders to my hair! Absolutely amazing stuff!
And Charity Pot body lotion is also pretty good!
And Charity Pot body lotion is also pretty good!
I love Charity Pot, it's my favourite moisturiser.
I also loved 9-5 facial cleansing milk but they discontinued it a good while ago now. They told me, in my local shop, that it's because they can't get one particular ingredient and that loads of people ask if it's ever coming back.
I even emailed Lush to ask about it, it was the best facial cleanser, I miss it!
I agree about the shop assistants approaching customers the minute they step inside, it's annoying and I never know why the management insist on it.
Ooh now that you said about cleansers I remembered that I really liked Ultrabland cleanser. It does a really great job taking off all the make up. I’m not that keen on a texture because it’s a bit waxy but in general it’s such a good product!
Also I tried a few hair conditioners but they were nothing special so don’t remember the names.
Now I haven’t been to Lush ages but if I go then mainly for skin/body/hair care, not interested much in bath products.
And yes their approach is a bit annoying sometimes. It’s like the second you step inside I have a feeling they just want to grab your arm and force it inside one of those water bowls to demonstrate something whatever. Nah I’m good thanks.
their mask of magnaminty is my favourite face mask 
Yes, Ultrabland is good, I just found it a bit heavy. 9-5 was just perfect for me, and I'd really recommend trying it, if it ever reappears!
I also really liked the scent of The Olive Branch shower gel, I'm not sure if it's been discontinued.
I find it hard to justify spending 20 Euro odd on a shower gel! So I haven't looked for it lately.
Dirty body spray is another product I like, it's very fresh and minty. I remember spraying it liberally one lunchtime, going back to work, and a woman walked into the open plan office I was in and said "smells like the Dentist's in here"
someone stop me!! I have seriously spent a ridiculous amount of money on lush again. They know exactly how to get me. Barbie and Halloween are hitting me hard in the WALLET
I loved Lush 15-20 years ago but they discontinued most of my favourites and are prohibitively expensive now. I do, however, still buy a tub of Mask of Magnaminty and a bar of Figs and Leaves soap occasionally. If you haven’t had Figs and Leaves before, I would recommend buying some. It has such a beautiful scent and it easily overlooked because it’s not pretty looking.
a lot of the old favorites have disappeared and come back as "limited editions" and for much more money
I have coeliac disease and also a fair few food allergies and shopping in Lush is the one time it all works to my advantage. When the overly peppy employee bounces up to me I start to tell them everything that could bring me out in a horrific rash at best and land me in hospital at worst then say cheerily ‘but I’m happy to browse and read some labels myself thanks!’ Fear ripples among them and they avoid me like the plague, god love them 
OMG that is hilarious!! they wouldnt know what to do with you!! I need to be left alone too, and I do most of my shopping with them online now. Also, it keeps me from overspending in a rush of color and fragrances.
I used to love Snow Fairy so much, until I was really sick and have gone off the scent of it. Always reminds me of being ill now 
Can't wait to shop the new Xmas stuff. Such a shame the prices are so high, they've tripled in price since I started buying Lush!
Its really galling. and you know they have reduced the amount of scent they put in things. they dont fill the whole house with scant like they used to either.
I just got my box in the mail. Dont let me do any more damage.
I don't go into the shops anymore because I hate the way the employees are told to bother people so so much. I'm autistic and I just really hate people coming up to me when I want to be left alone, and especially when I have already essentially told them politely to please go away, sometimes repeatedly. It's just so uncomfortable.
It must be so draining to work there.
It must be so draining to work there.
and they have quotas to meet daily of demonstrations and cross selling products.
There are many things that I love from Lush, but a ton I would NEVER trust them with.
Deodorant- It wouldn't make a blind bit of difference-just smell pretty
Sunscreen- nope nope nope
Shampoo/Conditioner- not for colored hair at all. in fact the I Love Juicy was what they used to clean their floors back in the day.
I never buy the expensive bath bombs no way am I paying £9 for a single bomb.
Did you work there? I worked there some time ago and can confirm what you said about the quotas. You are indeed expected to approach EVERY customer. You wouldn't believe the amount of people who give you the 'I'm just browsing' brush-off. The store I worked in was very weird, very cliquey. Almost like school!
I think it's Jack Constantine (Mark's son) running the show now, and he's doing a great job... of running Lush into the ground! I'm not convinced Lush will be around in 10 years' time, the way things are going. They're charging luxury prices for what are basically kids' products.
Did you know that Lush do a quiet shopping hour? I’m not autistic but only go into my local store at this time as it’s too overwhelming otherwise
It might be worth asking your local branch if they do it!