Lush Cosmetics

[Secretbrillopad]

I used to be a member of the Lush Forum back in the 2000s. The things we saw/went through... They not only started to price us out but many of us refused to buy from such a company run by utter arseholes in the end. Many of them had been employees that gave their all but ended up shat on by Mark, Mo etc.

I can recommend searching for a blog called 'Mitherings from Morningside' and then going to the 'Smell of Bullshit' tag. Posts back for a decade or so detailing the shenanigans I'm talking about. Entertaining reading!

 

[theleagueofgentlemen]

I didn’t know this until recently, but Lush has a really good returns policy: https://www.lush.com/uk/en/faq/returns-and-refunds

I’ve never tried before, but I’m sure the staff will help you exchange your products or they will give you a refund

Tbf, they were absolutely incredible. Not only did they exchange it, they gave me some freebies to ‘apologise’ for me having to take it back. Amazing customer service

 

[Instagram Sham]

Tried the big aubergine valentines bath bomb last week! Amazing

also love the lime bounty moisturiser even though the coconut in it is slightly annoying.

loving the minimal packaging/pot recycling scheme and love their products for some self care.

just signed up for lunch kitchen - can’t wait

anyone got any go-to product recommendations?

 

[Jane Tee]

I love Lush products but absolutely hate their style of customer service.

As soon as you walk through the door they pounce on you with fake-ass smiles and overly friendly high pitched voices. So many times I’ve politely said “I’m just looking thank you”. And they’re just breathing down your neck trying to show you everything and trying to rub soap all over you.

It’s nice that they’re on hand to help and show demonstrations but I just like to shop and browse in peace and if I have a question or need help then I’ll approach them. Not the other way around

Sorry if I sound so negative it’s just such a shame the workers put me off going in when I absolutely love their products and ethos.

Agree . I like to wonder round in a daze and not have to respond to strangers asking me questions. I remain polite as it obviously how theyre told to behave.

 

[coconochanel]

I love Lush but the pricing of some items I becoming off putting IMO. Some bath bombs are hitting the +£10 mark, I know that they can be split and used for multiple baths but it still seems a lot to me!

I used to love Space Girl bath bomb, it also the first thing I ever got from there. They sometimes do a bath bomb in the same scent for a Limited time.

Daddy-O smells amazing, ocean salt is a must have and the dirty shower gel is always available at my house.

My nearest store is a 30 minute drive and then a walk, I wish they did better online sales for this reason.

Yes I agree they used to be about £4-£5 but some were £7.95 etc way too much IMO.

 

[chapterthree]

I don't go into the shops anymore because I hate the way the employees are told to bother people so so much. I'm autistic and I just really hate people coming up to me when I want to be left alone, and especially when I have already essentially told them politely to please go away, sometimes repeatedly. It's just so uncomfortable.

It must be so draining to work there.

Did you know that Lush do a quiet shopping hour? I’m not autistic but only go into my local store at this time as it’s too overwhelming otherwise It might be worth asking your local branch if they do it!

 

[Flowerpotgirl]

someone stop me!! I have seriously spent a ridiculous amount of money on lush again. They know exactly how to get me. Barbie and Halloween are hitting me hard in the WALLET

 

[maytoseptember]

I used to be a member of the Lush Forum back in the 2000s. The things we saw/went through... They not only started to price us out but many of us refused to buy from such a company run by utter arseholes in the end. Many of them had been employees that gave their all but ended up shat on by Mark, Mo etc.

I can recommend searching for a blog called 'Mitherings from Morningside' and then going to the 'Smell of Bullshit' tag. Posts back for a decade or so detailing the shenanigans I'm talking about. Entertaining reading!

I was on the Lush Forum too (I have always been the biggest message board nerd ). Wow, the controversies and fights that used to happen!

Mark always came across as a bit of a sleaze to me, swooping in and accepting all the arse licking and fawning by the women on there (there were virtually no male members, apart from some husbands/partners of female posters who also revelled in their status as blokes amongst hundreds of women). He had a little harem of favourites who would win competitions and get invited to the factory in Poole.

 

[Flowerpotgirl]

Fury as Lush displays 'boycott Israel' sign in shop window

**In Ireland.
it won’t let me link to the dm article

 

[Copacapybara]

I think it’s best to wait til the January sale and stock up- the prices now are completely ridiculous.

 

[spangly]

I absolutely still love Lush products - I was a big fan from years ago and then when my kids were small I worked in one of the stores for 4 years!
The Lush forum was crazy wasn't it? I had the same name on there back then.
For any of the old forumites do you remember Fragolina and "Daddy", The truck of love, The time we didn't meet expectations as customers etc?
Ah, the good old days!

Talking of Twinmum, I bought a flute off of her once!

 

[IOrderedASandwich]

You know what, though, I don't want to have to put on a "hey I'm medically weird" badge at the door just to be able to go in and smell something. But that might just be me, I didn't get my wedding dress from a proper boutique because I couldn't be arsed with the fussing and not being left alone.

 

[peekachu]

Lush is giving everyone £3 off and free delivery atm!

 

[coconochanel]

I love the white butterball also comes in a bear shape sometimes and the sensitive bombs. I also love the YogNog shower gel I buy one every Christmas.

 

[chapterthree]

Please tell me I’m not the only one who notices the thinning out of their shower gels and body scrubs. They used to be so thick and great value as a little went a long way and lasted forever. But it seems now that they’re all so liquidy if that makes any sense? Super runny and you need a fair bit of product to do the job. I feel as if Lush have got super greedy with all the price rises too…

 

[Flowerpotgirl]

I don't go into the shops anymore because I hate the way the employees are told to bother people so so much. I'm autistic and I just really hate people coming up to me when I want to be left alone, and especially when I have already essentially told them politely to please go away, sometimes repeatedly. It's just so uncomfortable.

It must be so draining to work there.

and they have quotas to meet daily of demonstrations and cross selling products.
There are many things that I love from Lush, but a ton I would NEVER trust them with.

Deodorant- It wouldn't make a blind bit of difference-just smell pretty
Sunscreen- nope nope nope
Shampoo/Conditioner- not for colored hair at all. in fact the I Love Juicy was what they used to clean their floors back in the day.

 

[Damagedtime]

I used to love Snow Fairy so much, until I was really sick and have gone off the scent of it. Always reminds me of being ill now

 

[Flowerpotgirl]

OMG that is hilarious!! they wouldnt know what to do with you!! I need to be left alone too, and I do most of my shopping with them online now. Also, it keeps me from overspending in a rush of color and fragrances.

 

[PaddyDomino]

Ooh now that you said about cleansers I remembered that I really liked Ultrabland cleanser. It does a really great job taking off all the make up. I’m not that keen on a texture because it’s a bit waxy but in general it’s such a good product!
Also I tried a few hair conditioners but they were nothing special so don’t remember the names.
Now I haven’t been to Lush ages but if I go then mainly for skin/body/hair care, not interested much in bath products.
And yes their approach is a bit annoying sometimes. It’s like the second you step inside I have a feeling they just want to grab your arm and force it inside one of those water bowls to demonstrate something whatever. Nah I’m good thanks.

Yes, Ultrabland is good, I just found it a bit heavy. 9-5 was just perfect for me, and I'd really recommend trying it, if it ever reappears!
I also really liked the scent of The Olive Branch shower gel, I'm not sure if it's been discontinued.
I find it hard to justify spending 20 Euro odd on a shower gel! So I haven't looked for it lately.
Dirty body spray is another product I like, it's very fresh and minty. I remember spraying it liberally one lunchtime, going back to work, and a woman walked into the open plan office I was in and said "smells like the Dentist's in here"

 

[Mollywobbles]

I miss Flying Fox shower gel