To my knowledge, she never followed through with any of the mat giveaways because there supposedly were 'issues' with the new warehouse. As for refunds related to her app, my understanding is that the user had to go out of their way to email and directly request a refund for the failed app, rather than her just issuing a blanket refund to anyone who purchased. To me, it just seemed like another scammy way to manipulate people out of their hard-earned money. Especially considering she only ever posted about the 'refund process' on her stories, never to her feed, which means you only had 24 hours to catch that story to know what to do in order to get your money back.
At this point, her 'mental health' has been in the dumps for over 2 years now and given everything else she's shown us about herself, I firmly believe her mental health issues are exaggerated for social media engagement and exacerbated by the fact that she literally has no friends, no interests, no routine, no personality, etc outside of trying to grift for cash on the internet. If her mental health was TRULY suffering, she would ACTUALLY stick with therapy long-term, she would make lifestyle changes to help create long-term shifts, etc.
It is pretty sad to see that she can't even be accountable to herself for her own mental well-being, so I guess it's foolish of us to expect her to be accountable to her audience for anything real.