For context: Sarah is recording on her phone after having been told something to the effect of āYou always do this and itās unacceptable to keep my other customers waitingā by the Aldi Manager and customers behind her are getting agitated. Sarah has once again not had the money ready to pay for her shopping and instead is dithering, transferring money from one account to another on her phone. It is after-work-on-a-Friday shopping time, and she is thus holding up a queue of people with homes to go to and kids to feed - and isnāt even trying to be polite or apologetic about it. She has already had a barney with the men behind her and will later liken it to domestic abuse. She is behaving in an intimidating and entitled manner towards the Aldi Manager with raised, high-pitched tones. The Aldi Manager is doing her utmost to remain composed while being shouted at by the self-righteous scrounger. Body language experts may be intrigued that the Aldi Manager has her arms folded throughout.
Disclaimer: Although great care has been taken to accurately quote the original video, there may be discrepancy in translations of the Aldi Manager due to it being so hard to hear her over Sarahās fishwife gob.
Aldi Manager: I do not come to workā¦
[Sarah cuts her off, aggressively]
Sarah: āScuse me, you just took my kids Free School Meals vouchers, now you undermine me at the till and you think that I am leaving this store without them and without putting this stuff through!
[Aldi Manager turns her back to Sarah, self-defensively]
Sarah: Get someone else to do it if you donāt want to do it yourself; you canāt do that, itās called āfeftā, darling. Now sort it out please.
[Aldi Manager turns around to face Sarah again]
Sarah: Seriously, youāre on camera.
Aldi Manager: Film me all you like.
[Aldi Manager waves at the camera]
Sarah: I will! I will! And then this will go on my Twitter account which is actually quite big, which is actually quite big, and this is going to look terribleā¦
[Sarah continues to talk over Aldi Manager]
Aldi Manager: Youāre on my cameras as well. Iāve been as nice as I can be.
[Aldi Manager gestures towards CCTV]
Sarah: ā¦You donāt get to undermine me, Iāve got kids that need feeding.
Aldi Manager: And you donāt speak to me like that.
Sarah: IāVE GOT KIDS THAT NEED FEEDING!
Aldi Manager: Right, off you go.
Sarah: No I will not.
Aldi Manager: Off you go please.
Sarah: No. You were rude to me in the first place. I am not leaving. I am NOT leaving.
[Aldi Manager comes out from behind the till and takes her phone out of her pocket]
Sarah: Get that man over there to put my stuff through!
[Sarah points to another customer service assistant who is busy serving other customers on another till]
Aldi Manager: No heās not. I canāt do it on another till.
[Sarah interrupts and talks over Aldi Manager]
Sarah: You need toā¦ Well youāve putā¦ Youāve put my vouchers through, I need those and my kids need those and youāre gonna look terribleā¦
Aldi Manager: Iām just going to stand here, Iām getting paid to stand here andā¦
Sarah: You canāt put Free School Meals vouchers through, you canāt put Free.. Youāreā¦ Dāyou know what, this is a really stupid hill to die on. It really is. This is really silly. Iāve got kids that need feeding, this is my last bit of money for the week, okay, ātil next week, alright? I need to get their stuff and get home, okay? Do you understand that? Theyāre my childrenā¦
[Sarah alludes to her teenage and adult sons, as the Aldi Manager stands, arms folded, looking away and absolutely flabbergasted]
Sarah: ā¦And I canāt go without that ātwennyā quid so you need to stop messing around and put my stuff āfrooā. I donāt care if you like me or not.
Aldi Manager: Iām not talking to you all the time youāre filming me.
[Sarah continues filming]
Sarah: You.. Youā¦ The way you are behaving is wrongā¦
Aldi Manager: Okay, well Iām just going to sit over hereā¦
Sarah: Well you need to put my stuff through the tillā¦
Aldi Manager: ā¦because Iām getting paid to be here right now. And you can either leaveā¦
[Aldi Manager gestures towards the doors]
Sarah: YOU DONāT GET TO LEAVE!
Aldi Manager: ā¦or we can just stand here all night, itās absolutely fine.
Sarah: Do you have any idea how bad this looks on you?
Aldi Manager: I have done allā¦
[Sarah interrupts again and talks over the Aldi Manager]
Sarah: Or the size of the complaint I will make? NO!
Aldi Manager: ā¦thatās all I can doā¦
Sarah: You undermined me at the till and you made me uncomfortableā¦
Aldi Manager: ā¦every time you come into my shop you are rude to me and you are rude to my customersā¦
[Sarah continues to talk loudly over the Aldi Manager]
Sarah: ā¦and whenā¦ No Iām not! I havenāt been rude to you in your shop! I actuallyā¦
Aldi Manager: ā¦so now you are banned from the store.
Sarah: No no! Iām not being bannedā¦
Aldi Manager: You can argue with me all you want.
Sarah: Not being banned! [Sarah scoffs and talks over Aldi Manager] This is where I doā¦ No Iām not banned!
Aldi Manager: Yes you are.
Sarah: Iām not banned from the store!
Aldi Manager: Iāve made that decision. Youāre not coming in here any more.
Sarah: You areā¦ Youāre acting like a child!
[Sarah fails to see the irony in this statement]
Sarah: ā¦You are not taking my Free School Meals vouchers and then leaving, thatās not happening! Okay, thatās theft, and you donāt get to do that. Iāll ring the head office if you like!
[
āIām going to tell on you!ā 
)
Aldi Manager: Okayā¦
[Sarah is shouting over the Aldi Manager]
Sarah: ā¦And they will think you have to sort it out! You donāt get toā¦
Aldi Manager: ā¦in
my storeā¦
Sarah: YOU DONāT OWN IT! You donāt own this place!
[Sarah shouts something incoherent in a high pitched tone]
THE PENNY HAS JUST DROPPED HARDER THAN FIVERS INTO SARAHāS COFFEE CUP!
We have kept the receipts!
