Maybe it's time to ask the area manager to pop in now it's not herI bow down to thee! You have faced IT in the flesh and survived the experience! Well done for not giving in to the urge to clonk her around the head with a box of hi-fi bars I'm so glad people who have actually met the woman are truthful about the experience, because she makes out everyone "assumes" negative things about her all the time! You're not the only one to say it either. She wouldn't be quite so cocky I bet without back-up to be brave with. That's why she can't handle the Instagram comments.