The documents only changed because their business has grown.I think the oversight is the documentation has changed and they wasn’t told, fair enough thould do their due diligence. I’m on the fence with this one - they are a clean bakery etc with good hygiene standards but clearly one bit of paperwork has given them a 1*?? Not very fair really is it,should they have got a letter saying documentation has changed seeing as they only have visits every 4-5 years or whatever they said?!
Which in my opinion, is their responsibility to check.