Brilliant post and glad you are doing so well with your new CoachNo one led me here! I'm a grown ass woman who is perfectly capable of doing a bit of research on something that doesn't feel quite right to me!!
I started following him on TikTok in March and I liked the idea of the plan and the eat more move more theory. Joined for the trial and then thought stuff it £25 a month I'll join the plan. First thing that struck me was the generic unprofessional way my calories and macros were given to me which was basically a copy and paste at the bottom of an email.
Joined the academy and never really posted but did read the posts. Struck me as though he had his adoring fan club and could do no wrong in their eyes and far too much emphasis put on the phrase "trust the process" while never answering questions properly.
I lost interest in it all after the whole Dan Jones has died email went out. That was totally unprofessional. Then stopped following after the bullying incidents. I'm not interested in that type of behaviour.
DW if you or someone else is ready these posts then take this on board. I actually think the basis of your business is good but the plan needs to be developed further. Promote much better nutrition and actually push the 80/20 idea along with solutions of what you can do if for whatever reason you can't hit the 10k steps. Leave your ego somewhere else, accept your mistakes and stop with the blinkered view that everyone who calls you out is a troll. They are not.
I am not interested in going after a refund nor am I a loser with no life who is obsessed with trolling others.
After I left your academy I actually signed up with another fitness coach. It's more expensive than your plan - I'm paying £35 a week but I got a properly personalised plan for that and i get personal messages from him most days about my progress or issues I'm having. So far I've lost weight, inches and developed a love for the gym! I never thought I would but am smashing my gym efforts and getting better all the time and seeing results.
Maybe calm yourself down a little bit and take on board some of the constructive criticism and action that and you may be able to make a success of your business but you seriously need to look at the way you treat people