I visited my local one last week can’t fault the staff they were lovely but the actual store was depressing to be in, as they’ve had to block off some exits and entrances they’re now shuttered which felt a bit like shopping in a warehouse ,was very dark and dingy and there was hardly any stock lots of empty railsSuch a shame for the employees, but sadly I’m not surprised. Long gone are the days of shopping at John Lewis because the customer service is so much better, since the centralised call centre was introduced the service (not in store) has been dire in my experience. We have a large John Lewis in the city I live in, they need to up their game to survive. So many other shops now offer a better experience.
Wasn’t a enjoyable experience