I've been quietly reading all the tea and I don't want to disrupt the drama flow but I have previously worked at a 5-star boutique hotel as well as in a manor & country club located in Northern Europe and I can't stay quiet anymore - I have to call bullshit on that hotel story. I'm sorry but NO WAY does anybody in a respected 5 star establishment dare to look what a client is doing on their phone.
And then say such things about a guest, even if they were blacklisted... Check-in people in high-class hotels (assuming Anna was lurking in one in London) have to adhere to the utmost privacy of ALL guests. When I was still working in hospitality, then the check-in crowd did indeed warn other employees about some of the weird guests so we knew to expect interesting personas but NEVER was there any negative gossip about a guest, no matter how rude. And boy did we meet some interesting people Don't forget that those people aren't some teenagers working side jobs, they are educated in hotel management or hospitality, so they do it with respect as it's their main job and career. Especially when they have landed jobs in such high-class hotels where gossiping about other guests could potentially end their contract. Trust me, higher management talks with clients all the time so if you fuck up, they know. One bartender once got shit for something that a guest saw or heard (can't remember) from the other side of the room, which the guest thought was unprofessional. One waitress got fired for her attitude. We had to behave at all times.
So unless Anna got kicked out of a student hostel then I don't believe that story for a minute. Way too convenient story to fuel the fire. And if it did happen then tell it to the management because most likely that employee has other work-related issues and the management is quietly begging for somebody to give them a legal reason to finally fire that employee.
And then say such things about a guest, even if they were blacklisted... Check-in people in high-class hotels (assuming Anna was lurking in one in London) have to adhere to the utmost privacy of ALL guests. When I was still working in hospitality, then the check-in crowd did indeed warn other employees about some of the weird guests so we knew to expect interesting personas but NEVER was there any negative gossip about a guest, no matter how rude. And boy did we meet some interesting people Don't forget that those people aren't some teenagers working side jobs, they are educated in hotel management or hospitality, so they do it with respect as it's their main job and career. Especially when they have landed jobs in such high-class hotels where gossiping about other guests could potentially end their contract. Trust me, higher management talks with clients all the time so if you fuck up, they know. One bartender once got shit for something that a guest saw or heard (can't remember) from the other side of the room, which the guest thought was unprofessional. One waitress got fired for her attitude. We had to behave at all times.
So unless Anna got kicked out of a student hostel then I don't believe that story for a minute. Way too convenient story to fuel the fire. And if it did happen then tell it to the management because most likely that employee has other work-related issues and the management is quietly begging for somebody to give them a legal reason to finally fire that employee.