I had issue's with receiving my new replacement passport, it took 3 weeks before I got a notification they had received my documents then another week before another one saying it had been printed, a couple of days later I got another notification to say I would get an email from the delivery courier, this didn't happen! I tried on a good few occasions over an eight week period to contact the general passport line on the correct option button to no avail each time it was an automated response telling me to try later, So as a last resort I called again using option 8 and was pleasantly surprised to get to speak to a nice lady who helped so the courier company despite having failed to send me any tracking info had marked it as delivery attempted and were awaiting on myself contacting them for re delivery now how could I contact them when they hadn't even sent me a tracking info or number! we live on a road with only 2 houses on checking our security camera's that takes in all entrances and exits there had been no delivery attempted for the time or day given! I eventually got my passport after they lady at the passport office gave me the tracking number and advising me to ask for it to be redelivered, I finally received it the next day then my documents were sent back to me a couple of weeks laterHorrendous. For me I phoned the general passport line and pressed 8 and it connects you to an actual person instead of the robot. It makes absolutely no sense what system they’re using! The fast track appointments are so scarce it’s even risky. If you’re not already there’s a few Facebook groups with lots of tips on there for people waiting. Hope you get it in time
yes you can, you'll be prompted to send your documents (Marriage certificate) along with your old passport, when they have received them they will start the process your application
this was only a straightforward replacement?I had remarried so was wanting to change my surname hence I had to send our marriage certificate along with my old passport which I had let lapse owing to the pandemic it was a stressful time waiting in getting every thing back glad to say got there in the end!
I don't think I'd need any docs for my next new passport? This is 7 years away and I'm worried about it already
I think if you have your photos endorsed for your current passport you don't need that done for the next one, just new photos?
What a minefield
it is shocking! I take it it your application hasn't reached the printing or courier stage yet?
See this makes me feel awful that my passport was quick, I feel horrible for all the people who have been waiting weeks/months when now as it seems that applications are flying through. It’s like the new applications are going straight to the top of the pile and the older ones are being pushed further down.
Nope but the lady I spoke to today confirmed that it was approved on 31st May. So 5 weeks and counting for it to be printed. I checked the other two passports I applied for at the same time and they were printed the day after being approved. Somebody somewhere has overlooked it, surely? What annoys me most is that one person I speak to could choose to send it through to printing… but nobody has yet.
)fingers x you get it sorted soonNope but the lady I spoke to today confirmed that it was approved on 31st May. So 5 weeks and counting for it to be printed. I checked the other two passports I applied for at the same time and they were printed the day after being approved. Somebody somewhere has overlooked it, surely? What annoys me most is that one person I speak to could choose to send it through to printing… but nobody has yet.
@Imaweeble don’t feel awful at all! They should be quick like yours was. If anything, knowing that others are going through quickly helps me argue it a little more rather than just feeling helpless because “everybody is in the same situation” (although I do still feel helpless
Definitely use it, especially as you have been waiting so long. Also I don’t know if this will help but years ago the passport office messed up my kids passports and I had a battle with them so I called my mp’s office and they got it sorted the same day so that’s always worth a try. Keeping everything crossed for you@Imaweeble don’t feel awful at all! They should be quick like yours was. If anything, knowing that others are going through quickly helps me argue it a little more rather than just feeling helpless because “everybody is in the same situation” (although I do still feel helpless
We were actually saying that this needs to be our next step so will definitely do that if we feel it comes to that. Thank you xDefinitely use it, especially as you have been waiting so long. Also I don’t know if this will help but years ago the passport office messed up my kids passports and I had a battle with them so I called my mp’s office and they got it sorted the same day so that’s always worth a try. Keeping everything crossed for you
20 weeks? Oh my goshJust wanted to give an update to my situation that I’d mentioned a couple of weeks back.
I called yesterday as the passport office told me to (two weeks before departure date). They told me they’d pass it over to the fast track dept who would call me within 48 hours. They called this morning, asked for proof of the holiday date. I asked if it’d then be fast tracked and reach me within 7 days to be told there were no guarantees
Decided it was time to get our local MP involved. Had a response from his office within 15 minutes. They contacted the Home Office on my behalf, kept me updated and told me a couple of hours later that HMPO would be in touch.
About two hours after that, I received an email to say the application had been approved. 40 minutes later it’d been printed!
It should never have reached that stage. It’s been 20 weeks so far and obviously it is still to reach us but hopefully it WILL be here within a few days now!
To anyone else, keep pushing because I had no answers as to why this one took so long. There seemed to be no reason for it whatsoever apart from it being overlooked.
Glad you got sorted - but like you say it shouldn't have got to that stage. 20 weeks is insane.Just wanted to give an update to my situation that I’d mentioned a couple of weeks back.
I called yesterday as the passport office told me to (two weeks before departure date). They told me they’d pass it over to the fast track dept who would call me within 48 hours. They called this morning, asked for proof of the holiday date. I asked if it’d then be fast tracked and reach me within 7 days to be told there were no guarantees
Decided it was time to get our local MP involved. Had a response from his office within 15 minutes. They contacted the Home Office on my behalf, kept me updated and told me a couple of hours later that HMPO would be in touch.
About two hours after that, I received an email to say the application had been approved. 40 minutes later it’d been printed!
It should never have reached that stage. It’s been 20 weeks so far and obviously it is still to reach us but hopefully it WILL be here within a few days now!
To anyone else, keep pushing because I had no answers as to why this one took so long. There seemed to be no reason for it whatsoever apart from it being overlooked.
