Note in this thread the use of inappropriate language. People don’t use the term “commit” anymore as it implies suicide is a crime. Seen another comment about “manipulative callers”. Anyone presenting in a mental health crisis isn’t manipulative, anyone disclosing suicidal ideation isn’t manipulative, if that’s your response to their disclosure, please seek clinical supervision. Someone presenting in distress isn’t trying to manipulative you, even if they have a specific diagnosis and capacity/insight.
This isn’t just an issue unique to the Samaritans. Third sector mental health support lines often have similar policies. It’s tough, as they do excellent gatekeeping for people presenting in crisis or waiting on CMHT referrals under the NHS.
Childline won’t contact social work or the police if a caller discloses abuse, unless the perpetrator works in a position of power e.g teacher, where they have quick means to access other potential victims. Entirely different from the NHS, counselling practice and working in any setting with children, where a disclosure would lead to immediate sharing with the Police.
Samaritans do provide an excellent service for patients. Not ashamed to say I’ve utilised their service previously. The work they do is fantastic, it’s unfortunate a small minority of callers aren’t using the service appropriately. The service is designed to be impartial, if you feel a Samaritan hasn’t been empathetic please complain, so they can improve their service!