You are not too harsh. I think you are very understanding actually.I’m having a bit of an issue.
I’m dealing with a professional that I’ve known for a few years. We have regular appointments. In the last few months, I’ve noticed a few planning inconsistencies from their end such as sending me the wrong links for meetings, not advising me of their time off and leaving me wondering if our meetings still stand etc.
They emailed me last week during my time off to tell me they needed to cancel our upcoming appointment due to a personal matter. I of course understood and sent them a supportive response.
I therefore went ahead and made other plans for this time slot as I took it the appointment was being cancelled.
I then suddenly got a meeting invite from them essentially reinstating our initial appointment at the last minute. The same appointment they said they’d need to cancel.
As I pay for their services, I found that a bit unprofessional, especially as I’m a longstanding client. I really sympathise with their personal matter but what was the point of sending me an email explaining their personal situation as the reason to cancel the appointment they later on reinstated at the last minute?
Although I felt bad about this, I sent them a response stating that my understanding was that the appointment was cancelled and I now have another commitment. I politely asked to reschedule but they never responded.
Am I being too harsh?
If you are paying for this service then you 100% have should raise this as an issue