That’s as bad a parcelforce. I was given wrong information by post office and forced to use parcelforce24. It was for a Christmas box, so presents, some nice food for a terminal relative. I’m not totally stupid and posted it start of December. They sent it to Bristol via Glasgow for a start. Then it went down (and back up) the EAST coast. Eventually it got to a ‘local’ depot but they wouldn’t deliver it as I hadn’t paid for Saturday delivery. That I had posted it on a Saturday weeks before wasn’t the point

fortunately someone was able to collect and delivery it on my behalf (and it wasn’t in the depot they said it was either).
I complained and was promptly told to allow extra time due to Christmas as it’s a busy time.
Then they blamed the post office as they don’t do the area of wales I live in so never had it.
Did I know Christmas is a busy time?
Then they blamed road works....
Six months later (more comments about Christmas being busy) they agreed compensation would be paid (included in price not because I was being a pain)..
Money off my next delivery with parcelforce and, four second class stamps.
I wasn’t allowed the actual compensation because it was partly my fault for not paying extra for Saturday delivery.
I was so upset. Luckily she got it and loved it but as she was in a hospice at the time that was pure luck. Did they care? Nope.
Now I’ll pay anything to avoid dealing with them.