Someone else not happy with the approach
Have just posted this review on trust pilot let’s see how long it stays there
Well I didn’t think I would be having to write this 1 star review but I have been left with no option. This is a factual review and I can provide evidence of all my comments.
I joined team rh in July 19 and it was a very different company back then. There were supportive calorie clubs where members could chat and support each other and it seemed a nice place to be. A few months in, these clubs were suddenly withdrawn because in the words of Mr Howie, people were moaning too much. This caused a lot of members upset.
I am a pretty intelligent person and quickly got into macros and calorie counting and liked to help other members. However, I was warned off from posting as they paid their coaches on commission and they didn’t want members helping each other. I was suspended twice from the fb page with no warning and a poor reason, along with other members who contacted me privately. On 22nd June 2021 they showed their true colours.
I hadn’t posted for a number of months and started to interact again. Almost immediately on 29.5.21 I got the ‘do not post’ message again. I quote, “Please could you refrain from answering questions in the pod or on the page etc, we have paid staff to do this and the answers are not always in line with things we update. We absolutely appreciate the kindness meant from it but would rather promote you to enjoy the group and interact with the members as part of the plan.” So I went back and asked for examples of which posts were not in line with things and what is the right way to interact if you are not supposed to post. I asked twice for this evidence and they refused to provide it. So I stopped posting and haven’t done so since. On 22.6.21 I couldn’t get on the fb page. I messaged to see if it was down and got back, again I quote “It appears you have been removed from the members group. You will still have access to your Team RH App, 1:1 coaching and all the other benefits you get with your membership.” Over the period of a week I have gone back 4 times with two questions, 1. Why was I blocked from the fb page and what happens if I renew my membership. I have been informed I can renew my membership but won’t regain access to fb. Which means the app is useless as all the videos in the app are hosted on fb. In respect of the question why have I been banned it has been met with complete silence. So, I have to assume there is no evidence to support my ban and this is a personal vendetta against me and they don’t have the balls to say so. If this is not the case then they should stand by their convictions and provide the evidence to support the ban.
If you are thinking of joining please consider the following before you do:
- You will be locked into a 1 year contract which you cannot get out of, and if you cancel your direct debit the debt collectors working for them will start hounding you.
- The app they promote is ok but it pulls data from mfp which to be honest is a rubbish app. Yes, there are some recipes and of course a link to all their merchandise they are now pushing.
- They say they have formulas and data to work out your calories and macros, but there are a number of reputable companies that provide this for free. I have tested them and they come up with the same macros etc.
- There are many other individuals and groups that provide a similar service and you do not have to sign up for a year and some are cheaper. And you are not berated for helping others, or for struggling.
- If you ask for help and you are not hitting all their targets, they will tell you to go away for two weeks until you hit them. The reason people ask for help is because they can’t hit them, where is the coaching in that. A lot of members are scared to ask for help.
- Please google peoples reviews and think long and hard before handing over your money. Don’t get me wrong calorie deficit works but many others offer the same in a kinder way.
Finally, if they believed in what they offered they wouldn’t need to tie you In for a year. They should be happy to let people leave who find it’s not for them, as the other companies do.
Not sure what happened there it’s combined two of my post. The picture relates to someone else’s review.