Tbh im not surprised you are confused. Not only is 3rd hand info open to discrepancies, add into that not really knowing about social services, and most people would be confused with the information you received from your friend.From what I was told they had received three reports over 6 weeks about the house and garden and called her I'm assuming on Sunday just gone telling her that and that she needs to call back to self refer. However my friend the father of said children called them on Monday and was told no reports had been made and that if they had nothing would be disclosed due to confidentiality which I took to mean they wouldn't say what's been said as they said no reports have been made. I'm getting the info third hand as obviously she told him and he's telling me.
I think the first thing to say is try not to worry if Social services do become involved. Regardless of what the Daily Mail will try and make you believe, we are not sociopaths who enjoy ripping families apart, and we certainly dont get cash bonuses every time we remove a blonde hair blue eyed child! And we can be a really good source of support and guidance. We always try and keep families together and we cant just remove children for no reason (by the time a family goes to court, its when we have been involved for a very long time and no sustained changes have been made, and it really is the last resort). There is also no shame in having a social worker, its just a shame that so much scaremongering is out there when it comes to social services. Social workers, we are not naive neither are we posh or even middle class tbh (most of us) and so we dont expect things to be 'perfect' as that is not realistic. There is a huge difference between a bit of mess and really bad living conditions. As long as your friend is open and honest then that will help the social worker offer her and the children the correct level of support/intervention.
It could be that your friend may have a family support worker, that would possibly be under early help, and that wouldnt normally be led by a social worker. but rather a family support worker. This is totally voluntary and your friend is well within her rights to decline the help and support offered to her. If a social worker has concerns-if a referral has come in then a social worker will be assigned to undertake a CAF assessment. The outcome of that assessment will be either no further action, advice to start an early help plan, or Social work involvement of either Child in Need or Child Protection. Being on a child in need plan is support based and also completely voluntary (not many people are aware of that). If there are safeugarding concerns then an assessment known as Section 47 enquiries will be done, and then a Initial Child Protection Conference will take place and the outcome of that might be to place the children on Child Protection plans. That isnt voluntary, and the family have to work with the social worker in that case.