NHS - good & not so good stories

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I have had similar with seeing a GP for mental health. The GP I have now is very good, but I remember the first GP I went to because of my anxiety, I told her one of my problems was phone anxiety and I couldn’t make phone calls. She gave me a leaflet for the local mental health services and told me to ring them 🤦‍♀️
Same thing happened to me. Needless to say I didn't get the help I needed!
 
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I have a lot of bad things I will share in time, most are to do with mental health services/psychiatry

Right now however I wish to rave about the practice nurse I've been seeing at the GP. Turned up with some weird infected sore on my leg, the nurse wasn't happy with how it looked and what it even was (!) so she called the doctor who was also baffled by it, so called a specialist in to have a look and prescribe some antibiotics, I felt very well looked after. They were very thorough and I felt suitably reassured that my leg wasn't about to fall off 😂

I've been seeing the nurse a few times a week to get my dressing changed, and she is fab! She also doesn't mind my gross wound or my hairy legs haha.

I used to dread going to the doctor because they were pretty much dismissive of basically any problem I had & put everything down to mental health or weight. So it's nice to be treated differently after I put off going for so long, like actually taken seriously for once. I was dreading the first appointment, but i needn't have worried!
its bleak when a rave post is just about being adequately treated though, isn’t it?
 
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My mum has just retired from nursing after 40 years. She worked in the private sector for most of it as a nurse, then manager of a care home, but returned to the NHS for the last couple of years before her retirement. She was appalled by the lack of standards in the hospital she worked at. The work ethic of many of the nurses left a lot to be desired, they were mostly young and did the bare minimum they could get away with. The older staff, mainly HCAs were the most caring and compassionate. Having been a manager herself she was horrified at just how weak the management was and how it impacts on staff and patients. In the short time she worked there she was moved 3 times to different wards and they were all the same.

At the start of the pandemic, she was told to work from home as she is my dad's carer and he was shielding. The ward she was on was a Covid ward and they didn't want her to be at risk (she also had health issues but not enough to be shielded) Her new "job" was to call all the staff members who had rung in sick with Covid and check that they had returned to work. We are talking hundreds of names (which she had to use her personal mobile for). She was one of a team of many doing this role. I would estimate that 90% didn't even answer the phone and those that did, had tested negative anyway. She had to make multiple calls until they answered, and she did this for months. Only a very small percentage of people had actually had covid. She couldn't believe that they were paying her and many others to do this non-job! Makes you wonder what other pointless roles there are in the NHS!

My grandad was rushed to hospital in the middle of the night a few months ago with an obstructed bowel. He was operated on and we had no real issue with his care but it was so hard not being able to see him. My usually placid, lovely grandad became aggressive and confused and it was heartbreaking to hear him on the phone. We could never tell whether the nurses were being sympathetic to him or saw him as being difficult. That said, there were 2 people (a nurse and a HCA) who were wonderful. One enabled us to have a Facetime with him using her own phone and the other helped him to text a message to my sister.
 
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With stories like this I do think it’s no wonder that the NHS is in dire need to change. I get that this could be important for him but does it really require NHS funding?
 
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Precovid- I used to get massages done regularly. I'm female and still craved the comfort it provided. I see the £23 a week as the same thing to be honest and it did benefit my mental health.

Hancock's lover was given a contract for £15,000 for her services . That alone would pay for 652 sessions.
 
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My mother has spent the last two months in hospital. she was discharged after 10 days saying they’d run all tests possible and everything looked good, but she was still in horrendous pain. They said if you keep getting the pain call your GP. It was outrageous tbh. She suffered at home for 3 days until she couldn’t stand it anymore. My dad took her to A&E and she waited 8 hours for a bed (second time). They ran more tests (which I found odd because they’d sent her home saying she’d had all the tests possible). She was on morphine every 4 hours and just before the 4 hours was up the pain would start again and she’d be writhing in agony, her stomach twisting and buckets of perspiration pouring from her. Staff had been instructed to give the morphine exactly 4 hrs to control the pain but the majoryof the staff would either say ‘I’ll be back now’ or another patient would call staff later on her behalf. Most were unfeeling, uninterested and would do the absolute minimum. Twice she was given the wrong medication. The toilets were filthy with faecus on the floor for hours. Eventually she caught a hospital bug and needed to be isolated. During this time no further tests were made. Finally she got the all clear to go ahead with tests and finally the operation. That got canceled 5 times. My mother by now was very weak, had lost a lot of weight (she’s a small lady to start). Never mind her mental health through all of this. Two days after her operation they sent her home despite having a temperature and bouts of diarrhea. She was home 36 hours before having to be readmitted much weaker and now dehydrated. She was finally discharged after 8 weeks total, so much time wasting and then having to isolate at the hospital due to the bug. My mother is incredibly patient very placid So I can’t imagine her being a nuisance to the staff, she’d actually probably not want to create work for them. But she said younger staff were the worst. No duty of care, rushed around and did the bare minimum. As though the patients were an inconvenience. The older staff were a different type altogether, hard working, gentle, caring.
The other thing was how filthy the ward and toilets were. Nothing was barely washed in all the time she was there and during isolation the lady cleaning was using the same cloth and mop to do the bathroom and room! There floors were sticky from where things have spilled and dirt and dust everywhere. Long gone are the days when hospital smelled of disinfectant and bleach.
From A&E onwards it was dreadful Thankfully she’s home and on the mend but it will take her a while to fully recover . She didn’t have a big operation, just dithering and the voices of so many doctors took much longer than needed.
 
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No money for the disabled guys therapy but art yes:


And £160k + on Flags:

 
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I’m sure this is a controversial comment but having had to use the NHS numerous times over the last 2 years, I have little faith in it. I pay almost £200 a month in NI. If I was to pay that in private health insurance, it would cover my family sufficiently and offer a level of care that is substantially better than the service we get from the NHS. Something has to change.
 
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For the past 6 years I don’t have a positive word to say unfortunately which annoys me greatly when at the end of the day it isn’t a free service for the tax and NI payer.
 
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I’ve had some positive some really positive experiences and some really negative. Something I really struggled with was midwives ignoring consent during labour , no immediate risk to me or the baby but still ignoring me declining certain things I felt violated.
 
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I’ve had some positive some really positive experiences and some really negative. Something I really struggled with was midwives ignoring consent during labour , no immediate risk to me or the baby but still ignoring me declining certain things I felt violated.
I can sympathise with this… I am a hypochondriac so I get my thoughts may seem erratic, however I was in labour and kept refusing the epidural they tried to force on me as I was terrified I would become paralysed from having it. One of the midwives started tutting and said “for god sake, that is so rare!” And told me to get a grip. Totally dismissing my feelings and defintley not making me feel at ease at one of the most stressful points of a woman’s life 😅
 
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Precovid- I used to get massages done regularly. I'm female and still craved the comfort it provided. I see the £23 a week as the same thing to be honest and it did benefit my mental health.

Hancock's lover was given a contract for £15,000 for her services . That alone would pay for 652 sessions.
Massages I would say are a different kind of comfort. But when a man argues that it’s his human right to have sex, then that’s where it goes wrong. Having sex isn’t a human right, and it shouldn’t be paid for by the CCG. I’ve had a relative who desperately needed care and support via continuing health care and the amount of hoops we had to jump through was demeaning. It’s a bit of a kick in the teeth when a man has a woman paid for him to have sex with him via this way. Pay for it out of your own pocket if he must but it shouldn’t be up to someone else to foot the bill. If it was massages he was having or someone to come and teach him how to pleasure himself that I could understand. But not providing him with another body to meet his sexual desires. It’s murky.
 
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I went to the gp about mental health (depression and anxiety) and it got put down as a mood disorder I was angry

While I hugely appreciate the NHS and its staff, I’ve experienced some poor events.

- I worked as a data admin and my manager was awful. She made me have a nervous breakdown and I was off sick. She never acknowledged my sick notes so I didn’t get sick pay. I fought with her and my union, didn’t get anywhere. The whole management system needs overhauling.

- GPs failed to prescribe the correct antibiotics for my nana's cellulitis. Ended up with her getting sepsis and nearly dying. She ended up thankfully on a drip with the correct antibiotics but the machine would stop working - I’d ask the nurses to fix it and they’d sigh or just wouldn’t bother. I watched how they once did it so when it stopped working, I would fix it. I also don’t like how they assume every over 65 year old is incapable of making decisions and assumes they have dementia. They did this with my Nana and without her consent, they did a dementia test on her. I feel they just read out of a book and don’t have the time to look at every patient as an individual.

- The mental health care waiting lists are abysmal. 9 months I had to wait for CBT. I was only diagnosed with BPD 2 years ago after going through various treatments with my MH.
Still waiting for a proper diagnosis, been on the waiting list for counselling since February 😒

Sounds horrific what you went through, im so sorry. I took my mother to a&e during a manic episode as she was at risk of harming herself or someone else - the doctor made a call and laughed about it. He got firmly put in his place. Its disgusting and a crisis in waiting. Mental health support needs to be a real focus.

I know how hard it is to fight, so well done for pushing this. I would be tempted to take it to the press too.
Same here I took my birth mom and they laughed and said take her home and get her to take karms and she needs to stop with weed it's giving her paranoia
A week later she was sectioned for a year for a house fire
 
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I went to the gp about mental health (depression and anxiety) and it got put down as a mood disorder I was angry


Still waiting for a proper diagnosis, been on the waiting list for counselling since February 😒


Same here I took my birth mom and they laughed and said take her home and get her to take karms and she needs to stop with weed it's giving her paranoia
A week later she was sectioned for a year for a house fire
I posted on the depression thread some links for low cost therapy options yesterday. I told my sister to email and get on the waitlist for a few and to go with the first who offered.



I went to the GP as a self harming 14 year old still remember her telling me not to do stupid things.
 
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I changed gp due to still not getting anywhere with my chest. Same bloody issue "its anxiety", "wait until you see the consultant " I've finally got a face to face gp appointment. Hoping they'll do more than chuck the same inhaler at me.
 
Still waiting for a proper diagnosis, been on the waiting list for counselling since February 😒
The waiting list times are absolutely horrendous. There just isn’t enough resources and funding for the mental health sector :(

I work for a mental health trust. I’m non-clinical so can only advise that have you tried IAPT? (if you’re in England) You can self-refer for different therapies. Unsure of the wait times as they will be different per trust, but hopefully this can help anyone that doesn’t know about it.


 
Hi all, happy to have stumbled across this thread! Im a non-clinical NHS manager and have been for 5 or 6 years, I’ve worked for the NHS since aged 20!
I could tell some absolutely horrifying tales from the things I deal with on a day to day basis but I’m actually on mat leave at the min. I must say it’s not always awful NHS care but I’ve been stunned by family and relatives lack of care and compassion too!

I’ve skim read a few of your birth horror stories (I am being induced tomorrow) but I had a traumatic first birth and can really recommend the Birth Trauma Association and the support and materials they offer. Also ask if your Trust do any kind of afterthoughts clinic for you to discuss your concerns (Im not sure if there is a time limit on this though). And always always feedback to PALS! Whether good or bad care!
 
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As someone who has a live limiting and threatening illness which causes me to need a wheelchair and 24hour care 7days a week - hospitals are the WORST place for me.

mum often admitted with varying issues, and each time I cry. Here are some of the things I’ve had to deal with: Nurses refusing to take me to the toilet and demanding I use a commode because it’s easier for them.
ignoring my buzzer for 2 hours that I ended up setting myself.
Making me transfer on my own (which is dangerous) when they should be using a hoist but they can never seem to find one.
“forgetting” about me for 2 days without seeing a dr & also for food (I was non verbal during the time)

there was times that I’ve been unwell and used out of hours and they look at me and say oh it’s just your disability when actually I had an infected neck gland which is why I was unable to breathe properly. or the time I had an 8 month heavy period and ended up needing a blood transfusion to seeing 10 different gynaecologists to say nothing is wrong it’s probably my condition (which it isn’t 🤣)

many many more!
I’m thankful for the NHS I really am; but I genuinely feel it in my soul that the treatment I get every time will not change, I’ve spoken up - I’ve contacted PALS I’ve complained
I could rant so much - but my human rights have been violated many times and will continue to do so in a hospital setting.
 
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I took an overdose at 14, went to A&E where I saw a psychiatrist who advised me to write poetry instead of self harming & sent me on my way
Also been told 'if you really wanted to die you would have done it by now'
The worst I think was a nurse who literally told me to 'try harder next time' after a suicide attempt...absolutely disgusting
 
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I was severely anorexic as a teenager, I spent 3 years in specialist hospitals. Without the nhs there was no way my parents would have been able to pay for that. It’s thousands of pounds a week.
I am alive because of the nhs.and the nurses kept me alive when it was the last thing I wanted. and now I can’t thank them enough for that I owe them everything I have and am now 💙💙💙

I can’t say the nurses and doctors always made the perfect decisions but anorexia is a very hard illness to battle and there are times when they just have to keep you alive and hope you get to a place where you can get better
I know I am so lucky to have got that level of care and I don’t forget that ever
 
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