For Ms Wilson, a mum of two, her experiences on the wards at the Norfolk hospital have left her physically and mentally scarred. She is receiving therapy for post-traumatic stress disorder.
“I have completely lost confidence in the hospital. I won’t go back there. I have a lot of night terrors and flashbacks and I see Dr Valero everywhere I go. He is always there.”
Ms Wilson was admitted in January 2020 for emergency surgery to remove her gall bladder. During surgery, Dr Valero caused severe damage to her liver and connections to her intestines, removing the gall bladder but also the entire bile duct.
Although a bile duct injury is a recognised complication in 1 per cent of gall bladder operations, Dr Valero injured three patients in a matter of days and the alarm was only raised by clinicians at Addenbrookes Hospital in Cambridge after the patients were transferred there for life-saving surgery.
Within days of being admitted to the ward after surgery, Ms Wilson began to deteriorate and was violently sick and unable to move.
“I couldn't get out of bed and the nurses were saying ‘You're just being lazy. You're just making yourself worse’. They were absolutely horrific to me. The whole time I felt like I would have probably been better at a vets.
“I was sitting in my own urine, sometimes for days. I was vomiting constantly. They weren't helping me to get washed or anything, but they put in my notes that I was refusing to be washed.
“They did silly little things like knowing that I couldn't get out of bed but wanting me to, they would leave my table out of arm's reach. I couldn't reach my phone, I couldn't reach my water.”
She described how a cleaner helped her to drink on one occasion saying: “That was the only single piece of kindness that I had through my entire stay. The hospital refuse to tell me who she was but I would love to say thank you.”
In one incident after one of her drains was left to burst because it had not been emptied during the night, Lucy told a doctor it had not been emptied and an agency nurse later accused her of “grassing” on her. Ms Wilson and her husband Paul lodged a formal complaint and they didn’t see the nurse again.
She added: “Another nurse was made to apologise at my bedside because she called me ‘bloody lazy’ because I wasn’t getting up. She was made to say sorry to me at my bedside, but not until I was being transferred to Addenbrookes hospital. I think by this time, they'd realised how sick I was, and how they had missed it all.”
The alarm was finally raised after her sister-in-law, a palliative care nurse, visited and recognised how severely ill she was. She insisted on a doctor being called and an MRI scan was hastily arranged that showed Ms Wilson had suffered serious injuries.
She was transferred as an emergency to Addenbrookes Hospital where surgeons operated for more than 11 hours to repair the damage and save her life.
They had to use 21 litres of saline to wash out 4.5 litres of corrosive bile that had collected in her abdomen.
In contrast to Norfolk and Norwich University Hospital, Ms Wilson praised the care of nurses at Addenbrookes Hospital, saying: “Every single nurse I came across there, every single one, it was like they were made to be a nurse.”
While the repair surgery has left her in a better condition than Mr Tooth, she is facing more surgery and has been left incontinent and weak. She struggles to walk or lift anything.