NHS admin role

[shana]

Sorry to jump on but I’ve applied for quite a few various roles to do with admin within the nhs and always get turned down. I haven’t got experience but I’m in my first year of an IT degree. How am I meant to get experience if nobody will give me any lol

i’m sure your doing this already but match your personal statement to the person spec, for example if they want someone confident you should say ‘i’m willing to talk to anyone’ along those lines for each point they give, basically reword it i’ve sat with my manager while she was going through applications and had a small insight to the hiring process x

 

[Gimmethegossipgirl]

Thank you everyone for your advice! Had my interview yesterday and just been offered the job

Congratulations xx

 

[HoGi]

Always try and back your answers up with an example.

This is the best interview advice I can give period.

 

[Woolmercardington]

No, you don't wear scrubs. Masks are worn around the hospitals. They are meant to be worn in the office but not everyone does.

 

[Gimmethegossipgirl]

Agree with other posters they’ll likely be questions about confidentiality, data protection possibly what you would do if you came across records of someone you know

Dealing with difficult patients/staff members

They may ask about your IT skills and communication skills. If they use specific systems they won’t expect you to have experience if you’ve not worked in an NHS setting before

Good luck

 

[Linda La Hughes]

I work in an oncology department so we close on Christmas/New Year but are still open for patients to have their treatment on bank holidays. If Christmas/New Year falls on a weekday we open Saturdays & Sundays to compensate

 

[Chandler Bing]

I have a close friend who is NHS admin but her department is 9-5 Mon-Fri and no Christmas Day. As above, it really depends what department you're in.

 

[Hope77]

thank you all! they offered me the job at the end of the interview

Amazing news! Well done and congratulations

 

[Disneylover]

I second the advise to tailor your experience in previous jobs to parts in the job description. Reference them in interview too.The NHS is always looking for good admin and you don’t always need previous experience as training is always given. Sorry to hear of your redundancy but good luck in your application and hopefully new job x

Thanks so much, I’ve applied so fingers crossed! X

 

[lexle]

Hope you don’t mind me jumping on this thread!

I’ve got an interview next week over Teams for a health records clerk position in the NHS, does anyone have any advice/know what types of questions will be asked?

I got made redundant back in February so I am nervous beyond relief

This is my job. I was just asked a couple of scenarios like if I came across the records of someone I knew, what would I do etc. Was I able to confidently use a computer and speak on the phone to other departments... It was a fairly easy, informal interview actually and I was offered the job at the end

 

[Patsy Stone]

Hope you don’t mind me jumping on this thread!

I’ve got an interview next week over Teams for a health records clerk position in the NHS, does anyone have any advice/know what types of questions will be asked?

I got made redundant back in February so I am nervous beyond relief

 

[Woolmercardington]

Hope you don’t mind me jumping on this thread!

I’ve got an interview next week over Teams for a health records clerk position in the NHS, does anyone have any advice/know what types of questions will be asked?

I got made redundant back in February so I am nervous beyond relief

Agree, they usually always ask about confidentiality. Also, how would you deal with an angry patient.

 

[Hope77]

For my interview I had to explain how I managed difficult situations in the past (love to talk about managing expectations, being polite, confirming actions via email etc), how I have used excel to manage 'projects' etc.
I would go through the job description and make notes about how you can apply your experience to it, with examples. You can take a notepad into an interview so you have notes to refer to.
You'll be fine I'm sure

 

[McNuggets]

Fantastic news, well done.

 

[Hope77]

thank you all! also have a question for nhs admin - do you guys wear scrubs and/or ppe or is it just normal office wear?

I am office based so wear normal office clothes. I do have to wear a mask when not in my office, or when someone comes into the office (that isn't normally in that office). Admin don't wear scrubs in our hospital.

 

[Hope77]

I didn’t know you could do both? Does bank basically mean you choose your own shifts alongside your normal admin role. Might look into that for more more hours.

Yes, I'm part time in that I do less than 37.5 hours a week so I'm on bank for 2 Trusts to help get some extra hours. You pick and choose, the majority of jobs will be full time so its not easy to find additional part time hours but I've been lucky lately. Like you say, helps top up the funds! Definitely ask, its easy to sign up.

 

[em97!]

I have a admin assistant apprenticeship interview for the NHS coming up soon, could anyone tell me what sort of questions they ask please. Any help is much appreciated.

 

[clueless]

I was and I miss it a lot! Like others have said, it would depend on the department. I worked in Children's Services, our specific part never had to work Christmas Day.

 

[Disneylover]

Definitely! i was in finance before working at NHS. My advice would be to relate your experience to the job description - pick out key parts/tasks that you can work round to previous jobs. I came to NHS after being made redundant too, I really enjoy it.

Thank you so much for replying. I’m going to do the applications later, fingers crossed! X

 

[lexle]

Thanks everyone for your heads up! I used to work in the travel industry which was hot on GDPR, we used to get tested and audited on it regularly, we weren’t allowed to disclose booking details to family members so I presume this would be the same

Sorry if I found thick I’ve seen the scenario of what would you do if you found someone you knows records - what would be the proper answer to that? Obviously you shouldn’t pry on these details if they’re not needed but would you be honest that you know them then pass this on to another member of the team as could cause potential conflict?

Yeah that would be the right answer, it was how I answered it pretty much anyway You will come across people you know, family etc, I do all the time. I think I’ve come across most of my family, even my own! But there’s generally no need to pass on to someone else (but say you would if you are asked) In my role, I just collect the records, input the patient on the computer and send them to where they need to go. There’s never any reason for us to actually look at the notes within the persons record really, not the role I do anyway