She absolutely cannot stand any critcism! Pretty much EVERY person in the public eye that has an article written about them with an active comments section, will get some people commenting that don't like them/agree with them/are critical. Some often offensive! Do you see anyone else whinging and whining constantly when this happens??! She still can't grasp the meaning of trolling either, someone in her management team really needs to explain that to her.
You can't censor the public I'm afraid Soph, and they ain't all gonna like you. Off you toddle back to hairdressing if you can't deal with that