yep agreed.
although tbf I don’t think there’s anything wrong with the moving company. Sounds like they offered her a shit service, didn’t take care of her belongings and stopped responding when she complained. She’s only sharing her experiences and submissions from other people. It’s good to get a heads up to avoid companies like this IME.
being a single female in London, I’ve had a terrible time with moving companies. They are usually owned by men, with male workers. I’ve definitely been treated as lesser/as a pushover because I’m a female on my own.
the worst one yelled at me when I asked to change times by one hour, then ended up being late by over an hour. I was paying the remainder of my balance in cash and he tried to short change me by about £10. But when my male friend turned up? Totally different story.