Does that agency know what "ruthless" actually means? I thought it was a joke at first! Kinda sums up the whole profession. I wonder if there's an agency called "Shameless"?
"Ruthless" means having no pity or compassion, being cruel, and merciless. It describes behavior that is hard and determined, with little concern for how it affects others, often leading to manipulation and causing hurt. The term can describe a ruthless dictator, but also someone who is hard-driven in a business or personal context.