She's solidly 10+ years behind when it comes to maturity.
Let me tell you a story. Over a decade ago, in high school, I was dying to own branded clothes or a Kors handbag but my mom thought it was silly to PAY BRANDS to give them free advertising by carrying their logos plastered all over your outfit. Back then I felt she was oppressing me
Now I couldn't agree more and I'm so grateful she chose to spend her hard-earned money on my extracurricular activities, foreign language private lessons, family holidays in interesting spots, rather than clothes. The point of this story is that Smelle is still in the point where I was as a teenager. She loves to show everyone that SHE CAN AFFORD BRANDS and her self-esteem is sooo dependent on whether she deems her appearance and surroundings 'posh' enough. She will resort to such ridiculous forrays as refilling L'Occitane soap bottle with a no-name product because she's desperate to maintain a superficial image of her home being 'luxurious'. Let me tell you something, no one in their right mind who has a busy professional and private life, spares time to think about that sort of things. The only reason they'd do it is because they want to be eco-friendly.
BTW, I don't know how L'Occitane is perceived in North America, but in Europe it is just an overpriced beauty company that sells you the idea of a provençal idylle. They don't have any breakthrough products, the packaging makes it nice enough as a gift but I don't think they have many customers who buy their products because of amazing results or whatever. I've also been to their factory in the south of France and it is utterly disappointing
It is all mass production and probably doesn't differ from how Nivea etc. are made. Lastly, L'Occitane is owned by a big Singaporean business, so there you go Smelle, don't believe it is some sort of artisanal beauty brand lol