yeah the wording is very odd “book a slot” -The way she says that they need to ‘book a slot’ to pick up the puppy, makes it sounds like a puppy farm, churning out loads of pups so people ‘book a slot’ so it’s not obvious!
It definitely sounds a bit dodgy, how quickly they’ve gone from ‘researching’ to a puppy in a month, and the ‘witch came into season early’ to a pup coming home in 3 weeks...
Surely you would just say “arrange to go and collect him” wouldn’t you? She’s going to absolutely milk the living daylights out of this entire puppy experience.